Refund Policy

Return & Replacement Policy

We want you to be completely satisfied with your purchase. If you need to return or replace a product, we’re here to assist. Below are the scenarios where you’re eligible for a replacement:

Eligibility for Replacement

  • Wrong Item: If you received a product different from what you ordered.
  • Damaged Item: If the product arrives damaged or defective.

Please Note: We do not offer refunds once the order is placed.

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return or refund, subject to the following conditions:

  • Unboxing Video Required: To process a return or refund, customers must provide an unboxing video clearly showing the package being opened from its sealed state. This video should capture:
    • The condition of the outer packaging.
    • The process of opening the package.
    • The received product and any visible damage, defect, or incorrect item.
  • The request must be submitted within 7 days of receiving the product.
  • The item must be unused and in its original packaging.

 Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Items without an unboxing video.
  • Products that show signs of use.
  • Personalized or customized items.
  • Items marked as “Final Sale” or “Non-Returnable.”

 Refund Process

Once we receive and verify your request:

  • If approved, a refund will be processed within 7-10 business days to the original payment method.
  • In case of a replacement request, we will ship the replacement after verification.
  • If the issue is not validated in the unboxing video, the return/refund may be rejected.

 How to Request a Return or Refund

  1. Record a clear unboxing video before opening the package.
  2. Contact our support team at [www.echomartstore.com] with:
    • Your order number.
    • The unboxing video as an attachment or link.
    • A brief description of the issue.
  3. Our team will review your request and guide you on the next steps.

For any further questions, please reach out to our support team.

 

How to Request a Replacement

Follow these simple steps to request a replacement:

  1. Contact Us
    Reach out to us within 3 days of receiving your order through one of the following:

    • Email: www.echomartstore.om
    • WhatsApp:  8898774033 / 8291670037

  2. Provide Order Details
    Include the following details in your email or WhatsApp message:

    • Description of the Issue (e.g., wrong item, damaged, etc.)
    • Photos of the product and packaging clearly showing the problem

     

Replacement Process

  1. Review: Our customer service team will review your request.
  2. Approval: If your request is approved, we’ll send you a replacement at no additional cost.
  3. Return the Product: In some cases, we may require the damaged or incorrect item to be returned. If so, we’ll arrange for the return.

Important Notes

  • Time Frame: Replacement requests must be made within 3 days of receiving the product.
  • Condition: The product must be unused, in its original condition, and with all original packaging.
  • Exceptions: Requests initiated after 3 days or for products not in their original packaging will not be eligible.